Shipping and Return Policy Returns

Shipping

During these challenging times we will do everything we can do get you the products you need, in the time frame you need. If you have any special circumstances, please reach out to us directly for assistance.

Contact Lenses - FREE SHIPPING on all brands and all quantities.

All Other Products

Regular Shipping is $9.95. Due to the current shipping limitations, we cannot offer a time guarantee.
Express Shipping is $17.95 for Next Day Courier service from time of shipping.
Non-Contact Curb side pickup is available at request- please call 416-924-9210 to schedule service

Returns

It is important to us that you are satisfied with the items you receive.

Please reach out to us if there is a problem and we will work with you to solve any issues you may have.

If you are unhappy with your purchase, we will provide a credit for products that are returned within 14 to days of your purchase date.

Unopened products in their original packaging are eligible for a credit refund minus any shipping charges and a restocking fee. Opened products are not eligible.

To return an item, please bring them directly into the clinic or mail to:

Dr. Shalu Pal and Associates
408-80 Bloor Street West
Toronto, ON, M5S2V1

drpal@yorkvilleeyeinstitute.com

416-924-9210

***Please note email will be checked more frequently than phones during COVID-19***